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Complaints Policy

We take complaints seriously. This policy explains how to raise a concern and how we handle it.

  1. Our commitment

    Brisk is committed to providing a high standard of service. If something goes wrong, we want to hear about it and put it right quickly and fairly.

  2. How to make a complaint

    You can raise a complaint by emailing info@briskpay.co with the details of your concern. Please include your account details and a clear description of the issue.

  3. How we handle complaints

    • We acknowledge your complaint promptly.
    • We investigate fairly and thoroughly.
    • We aim to resolve complaints within [X] business days and will keep you updated if more time is needed.
    • We provide a clear final response explaining our decision.

  4. If you’re not satisfied

    If you are unhappy with our final response, you may be able to escalate your complaint to the relevant regulator or ombudsman in your jurisdiction.