If you feel we have not met your expectations, we value your feedback so we can put things right and make improvements.
If you would like to make a complaint, please get in touch and we will investigate your concerns.
We will be in touch within 3 business days and will try to resolve your complaint. If we are unable to do this in this timeframe, please note we’re typically allowed up to 15 business days (or in some cases up to 8 weeks) to investigate your complaint and provide our ‘final response’.
If you remain dissatisfied, you have the right to refer your complaint to the Financial Ombudsman Service within 6 months of receiving our final response letter.
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Telephone: 0800 0234567
Email:
complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk
Briskpay is a trading name of Brisk Pay Ltd which is a company registered in England and Wales Company No. 16262133 with a registered address of 85 Great Portland Street, First Floor, London, England, W1W 7LT payment and foreign exchanges services are provided by iBanFirst Limited. Brisk Pay Ltd is partnered with iBanFirst Limited as its payment and liquidity partner. iBanFirst is a registered trading name of iBanFirst Limited, registered in England and Wales under company No. 06260585. Registered Office: 6th Floor Dashwood House, 69 Old Broad Street, London, EC2M 1QS. iBanFirst Limited is authorised by the Financial Conduct Authority (FCA) as an Electronic Money Institution under the Electronic Money Regulations 2011 (FRN: 1001629). The products and services that iBanFirst Limited offers are limited to unregulated spot FX transactions and deliverable forward contracts excluded from MiFID or EMIR regulation, as they are intended to cover an underlying future payment for identifiable goods and services.
