Customer Support – Brisk Pay Ltd
At Brisk Pay Ltd, we are committed to providing excellent customer service to all our clients. As a Money Service Business, we understand the importance of offering timely, reliable, and efficient support to meet the needs of our customers. Whether you have questions about our services, need assistance with transactions, or have any other concerns, our dedicated customer support team is here to help.
1. Contacting Customer Support
If you require assistance, please feel free to get in touch with us using the following methods:
Phone Support:
Call us at +44 (0) 20 8965 3286, available Monday to Friday, 9:00 AM to 5:00 PM.
Email Support:
Email us at Admin@briskpay.co, and we will aim to respond within 24 hours.
Live Chat Support:
Visit our website at briskpay.co to access our live chat feature, where you can connect with a customer support agent in real time during working hours.
2. Frequently Asked Questions (FAQs)
Before contacting us, you may find answers to common questions in our FAQs section on the website. This section provides quick answers to common issues such as:
How to register an account with Brisk Pay Ltd
How to make or receive a payment
Steps to verify your identity (KYC process)
Troubleshooting transaction issues
Security and fraud prevention tips
3. Account Management Support
For inquiries regarding your account, including balance, transaction history, or account settings, our team is ready to assist you. We can help with:
Updating your account details
Resetting passwords or unlocking accounts
Troubleshooting login issues
Managing your personal information
4. Transaction Support
If you encounter any issues with a transaction, whether it involves payments, receipts, or transfers, our customer support team can assist in resolving the issue. We can help with:
Transaction status updates
Delays or issues with transfers
Refund requests or payment disputes
Verification of transactions and documentation
5. Security and Fraud Prevention
We take the security of your account seriously. If you suspect any fraudulent activity, or if you need help with securing your account, please contact us immediately. Our team will guide you through the process of reporting suspicious activity, locking your account, and taking necessary steps to prevent further issues.
6. Complaint Resolution
If you have a complaint or are dissatisfied with any aspect of our services, we encourage you to reach out to our customer support team. We aim to resolve issues as efficiently and fairly as possible. If you feel that your issue has not been adequately addressed, you may escalate it to our complaints team, who will investigate the matter further.
Complaints Email: complaints@briskpay.co
Complaints Response Time: We aim to acknowledge complaints within 3 working days and resolve them within 15 working days.
7. Service Availability
We strive to ensure our services are available without interruption. However, in the event of scheduled maintenance or unexpected service disruptions, we will provide prior notice on our website or through email. If you experience any issues with our services, please contact our support team for assistance.
8. Feedback and Suggestions
We value your feedback as it helps us improve our services. If you have suggestions on how we can enhance our customer experience, please don’t hesitate to share them with us through email or the feedback section on our website.
9. Accessibility
We aim to provide accessible support to all our customers. If you have any specific requirements or need assistance in a different format, please let us know, and we will do our best to accommodate your needs.
10. Contact Details:
For any customer support inquiries, you can reach us at:
Brisk Pay Ltd
85 Great Portland Street,
London, W1W 7LT
Phone: +44 (0) 20 8965 3286
Email: Admin@briskpay.co
Website: briskpay.co
